REturns | exchanges | shipping
We are committed to customer satisfaction as a valued customer of EeVee Sisters Salon. We have a 15 day return policy, which means customers have 15 days after purchasing item(s) to request a refund, or exchange for same/equal price item. Customer may also request store credit.
For purposes of hygiene due to the nature of eyelash extensions products, we will not be able to credit customer for any opened product(s). To receive a full refund or an equal exchange, original purchase receipt is necessary with an approval by our team that all requirements listed are met. We cannot accept product returns or exchanges after original packaging or items have been opened or damage. Returns and exchanges of unopened, resale-able products (excluding adhesives) are accepted within 15 days of the date on the original purchase receipt. If an adhesive is not performing properly within the 15 day return window and it is determined by our team to be a product issue, a gift card will be rewarded. Otherwise, adhesive sales are final. EeVee Sisters Salon only replaces items if they are defective or damaged. If customer needs to exchange it for the same item, send us an email at [email protected] and send item to: 8317 Garden Grove Blvd Garden Grove California 92844
Our refund(s) and return(s) policy lasts 15 days. If 15 days have passed since purchase, EeVee Sisters Salon cannot offer customer a full refund or exchange. To be eligible for a return, item must be unused, and in the same condition that it was received in. Item(s) must also be in the original packaging.
Several types of goods are exempt from being returned. If an adhesive is not performing properly within the 15 day return window and it is determined by our team to be a product issue, a gift card will be rewarded. Otherwise all adhesive sales are final.
Additional non-returnable items:
•All Adhesives (glues)
•Sales price items
To complete return(s), EeVee Sisters Salon require
es a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once customer return is received and inspected, EeVee Sisters Salon will send customer an email to notify the customer that our team has received the customer’s returned item. We will also notify customer of the approval or rejection of refund.
Our refund and returns policy lasts 15 days. If 15 days have passed since purchase, we cannot offer you a full refund or exchanges.
If request(s) are approved, then refund will be processed. A credit will automatically be applied to your credit card/original method of payment within 30 days.
Late or Missing Refunds
If customer has not received a refund yet, customer should contact credit card company/bank/card holder company. It may take some time before refund is officially posted. There is often some processing time before a refund is posted.
If customer has completed all of this and still has not received refund, please contact us at [email protected]
Only regular priced items may be refunded. All purchases items on sale are final. Exceptions may be made depending on if the product/item qualifies for a return/exchange following an approval by our team. If approved, refund/exchange is for only the sale amount. We could only give store credit for the amount purchased. Original receipt is required to be approved.
To return product(s), mail product(s) to: 8317 Garden Grove Blvd Garden Grove California 92844. Customer(s) may also return items in store. Customer is responsible for shipping costs of returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from refund. Shipping times may vary–EeVee Sister Salon is not responsible for shipping times or product conditions when item(s) are shipped. If customer is returning more expensive items, customer may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive any returned item(s).
We will ship customers order to the address provided. Our system automatically ships out the package printing out the address provided by the customer at checkout. EeVee Sisters Salon is not responsible for any fees to send the package to a new address or back to existing. Please contact us immediately via text at (714) 582-9345 or call, to let us know to change your address.
Tracking information will be sent via e-mail upon dispatch of goods. Charges are subject to change without notice.
Shipping Methods Used
EeVee Sisters Salon reserves the right to ship orders via UPS or the United States Postal Service (USPS) at any time, at its discretion. Customer will receive an email confirmation when your order has been shipped–with tracking numbers.
EeVee Sisters Salon has a flat rate charge of $10 for shipping on any purchase(s)–unless a free shipping promotion is applied. This fee can change anytime without notice or other shipping charges will automatically be determined by our USPS OR UPS Shipping Calculator.
Process Time and When Order(s) Shipped
All orders received between Monday through Thursday are processed and shipped within 48 hours. Orders placed after 1:00 PM EST on Fridays will be shipped within 48 hours of the following business day.
Weekends and Holidays Shipping
All orders placed on weekends (Saturday or Sunday) and orders placed on Federal Holidays (also including, Thanksgiving, Christmas Eve and New Year’s Eve) will be processed on the next business day following the weekend or holiday(s).
If customer package was marked as delivered, and customer claims that it was not received, customer will need to file a claim with USPS. P
lease contact USPS at 1 (800) 275-8777.
Once package(s) have been shipped out, EeVee Sisters Salon not liable for lost or damaged packages.
Contact us at [email protected] for questions related to refunds and returns.